by John Sansbury : Service Level Manager: Careers in IT service management (BCS Guides to IT Roles)

ISBN : # | Date : 2017-08-04

Description :

PDF-e14b3 | The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, int… Service Level Manager: Careers in IT service management (BCS Guides to IT Roles)

Service Level Manager: Careers in IT service management (BCS Guides to IT Roles) by by John Sansbury

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